Our FAQ provide answers to the most commonly asked questions. If you don't find what you are looking for, call or email our support team.
Please note: Our customer service team is currently handling a large volume of requests and response times may be impacted.
Children's passes are for children between the ages of 6 and 15. Visitors older than 16 years need a pass for adults. Children under 6 years accompany an adult pass holder for free.
With our smart online pass, you can never actually lose it! Should you accidentally delete your online pass from your phone, contact us and we will help you with a new one. However, we cannot replace or compensate for lost physical passes.
The Copenhagen City Pass includes one visit to each attraction, but you can ride all our hop-on hop-off sightseeing tours by bus and boat as much and as often as you like while your pass is valid.
The guidebook is written in English.
No, the pass is issued to one specific visitor.
No, all you have to do is scan your online pass at the attraction.
Most attractions are open all year round. However, the attractions homepages provide additional information regarding opening hours.
You find the regular entry price on the page of each attraction included in the pass.
The opening hours and addresses of each attraction included in the Copenhagen City Pass can be found on the respective attraction's page.
Please note that access to the public transportation system is not included in the Copenhagen City Pass. You can buy a DOT City Pass online through the app 'DOT Mobilbilletter' or in paper form at the train and metro stations.
Yes, it has to be used at consecutive days.
Yes, you can buy a physical City Pass. You can read more about our resellers here!
Passes start from 465 DKK. You can find all prices and options here.
The City Pass is delivered to you by both e-mail and text message. In the confirmation mail you will find a link called "Mobile Ticket". The link opens a QR-code (your digital City Pass). The same applies to the link provided in the text message. The City Pass is ready to use on you phone straigh away!
Buying your pass online is the easiest and most convenient option and saves you both time and money. Find all information on how it works here.
Yes, it's absolutely safe to buy your Copenhagen City Pass online!
See exactly how much you save on our Plan your trip page; examples include 2 and 3 day passes.
You register the code at the checkout after you have chosen your products.
You can buy your pass up to 12 months in advance. But don't worry: the pass is only activated once you use it at an attraction for the first time.
You can cancel as regards to general online purchases, read more about our terms and conditions here. However, your City Pass is valid for 12 months after purchase and is only activated when you scan it - so there is plenty of time to use it if your visit to Copenhagen is postponed.