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Health guidelines due to COVID-19

Copenhagen is one of Europe's most amazing cities, so we understand that you would like to travel here and discover everything the city has to offer. With the current situation linked to the coronavirus COVID-19, we have gathered important information that might be needed for your visit.

For visitors in Copenhagen between 13th March and 15th April

The situation with the corona virus (the COVID-19) is unfortunately at a level in Denmark, where we need to cease all our operations until April 15th 2020, for the time being.

If you have bought a Copenhagen City Pass to be used in this particular period, please contact the agent / supplier you purchased the City Pass from. If you have purchased your City Pass directly from Copenhagen City Pass’ website, you can send your booking number via email to contact@copenhagencitypass.com and we will then process your inquiry as soon as possible.

We follow the situation closely and of course update as soon as there is any news. We are sorry for the inconvenience.

For upcoming visitors

Like many others, the Copenhagen City Pass team takes precautions to ensure that our pass holder’s visit to Copenhagen becomes a joyful memory for life. Together with our attraction partners, we carefully monitor the prevailing situation and do everything in our power to eliminate the risk of infection.

Please keep yourself up to date on the attractions' official websites for alerts and to ensure that opening hours have not changed before your visit.

With Copenhagen City Pass you are in safe hands. If your travel plans have been changed or postponed, your City Pass is valid for 12 months from the date of purchase. The card / e-ticket is only activated when you scan it for the first time. Your City Pass will not expire if you miss your estimated arrival date that you fill in when purchasing.

Click here to read more information from the Danish authorities regarding the Corona virus/COVID-19 in Denmark.

Please note: Our customer service team is currently handling a large volume of requests and response times may be impacted.